Optimize Your Business

Knowing what’s working is how you turn good marketing into great marketing. ChowNow’s built-in reporting shows you exactly how each automated campaign is performing, so you can see what’s driving engagement and where to focus next. Where to find your reports To view performance of on-demand campaigns in your ChowNow Dashboard, navigate to “Marketing” >…

One-time campaigns let you promote specific moments — a new menu item, a slow Tuesday, a holiday special — to exactly the audience you want. Reporting shows you which sends are landing, so you can double down on what works the next time you hit “send”. Where to find your reports In your ChowNow Dashboard,…

SMS marketing lets you reach customers directly on their phones with promotions, updates, and announcements, and is included with ChowNow Grow and Elevate plans. Before you can send your first message, your business needs to be registered through a process called 10DLC — the industry standard for sending marketing texts from a business number. ChowNow…

SMS credits are how ChowNow measures your monthly text message sending volume. Each eligible plan includes a set number of credits that refresh at the start of every month, giving you a consistent budget for reaching diners by text. Note: SMS Marketing is included with ChowNow Grow (2,000 SMS credits/month) and Elevate (5,000 SMS credits/month)…

Custom On-Demand Campaigns let you promote specific moments like a new menu item, a slow Tuesday, or a holiday special, to exactly the audience you want. The built-in editor lets you launch custom emails and SMS messages in minutes, no design or marketing experience required. Note: Custom On-Demand Campaigns are available on ChowNow Grow and…

Custom On-Demand Campaigns let you promote specific moments like a new menu item, a slow Tuesday, or a holiday special, to exactly the audience you want. The built-in editor lets you launch custom emails and SMS messages in minutes, no design or marketing experience required. Note: Custom On-Demand Campaigns are available on ChowNow Grow and…

ChowNow’s Marketing Suite is designed to help you reach your full customer base — not just the diners who order online. By uploading your in-store marketing list, you can combine walk-ins, reservations, and other marketing sign-ups with your online ordering data into one unified list.  Note: In-Store CSV List upload is available with ChowNow Grow…

What’s included Automated campaigns come preloaded with your restaurant’s brand assets and ChowNow-recommended promos — no campaign management or marketing expertise required. They include lifecycle moments like Welcome, Win Back, and VIP, plus monthly and seasonal promotional sends. Note: For restaurants on ChowNow Grow and Elevate, both email and SMS channels will be triggered as…

ChowNow’s Automated Email and SMS Marketing does the heavy lifting for you — running pre-built campaigns in the background that turn one-time diners into repeat customers, without adding to your workload. All automated campaigns are enabled by default. If you would prefer to disable a specific campaign, navigate to “Marketing” > “Automated Campaigns” within your…

In this Article: Enabling Catering Setting Up Inquiry Forms Catering Menus Updating Your Website Enabling Catering If you would like to enable catering, reach out to your Restaurant Success Manager to unlock this feature so we can being to get everything set up. Please note, catering orders will be charged a 5% commission. Login to…

With The ChowNow Restaurant Rewards Program, you can customize setup to encourage more repeat orders and offer discounts that protect your bottom line.  Check out these setup tips to help you get the most out of your new rewards program.  1. Setting the Minimum Order Value When launching a new rewards program, it’s important to…