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Stop Paying Delivery Apps For Your Own Customers

Direct Online Ordering gives you a commission-free channel on your own website and app. Plus, get the data, marketing tools, and integrations to turn every order into a lasting customer relationship.

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More Than a Channel — It’s Your Growth Engine

Maximize Profits Commission-Free

Save an average of $16K a year in commissions — money that goes back into your menu, your team, and your growth.

Own Your Customer Relationships

Don’t send diners back to third parties. Make it easy for diners to order from your restaurant and use built-in marketing to keep them coming back.

Easy To Set Up & Manage

Our team handles setup, POS integration, and menu configuration so you can start taking orders fast.

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Full Control Over Every Order

  • Take unlimited commission-free orders directly on your website and branded app.

  • An embedded ordering widget lets diners browse and check out without leaving your site.

  • Control the diner experience with custom promotions and no mandatory diner fees.

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Tools That Bring Diners Back

  • Capture diner contact and ordering data with every order to grow your marketing list.

  • Built-in email and SMS marketing targets diners based on ordering behavior, not guesswork.

  • Rewards incentivize diners to come back to your direct channel to unlock exclusive offers.

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Seamless Operations from Day One

  • Orders sync to your POS and flow straight to the kitchen and printers — no errors, no double entry.

  • Update your menu anytime through the ChowNow Dashboard. Add, edit, or 86 items in just a few clicks.

  • 24/7 award-winning support for you and your diners, from setup through every order after.

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“Having one system for both online takeout orders and catering is a big deal.
The scheduling and lead time tools help our kitchens plan ahead and prep properly across locations, which makes a big difference on larger orders.”

Abe Fattah, Sinya Mediterranean Grill

Chicago, IL

“One of the best features is the ability to control every aspect of online ordering, including refunds. I am able to make adjustments through the tablet and offer full or partial refunds without having to call support. It makes my job easier, and it makes the customers happy.”

John Sungkamee, Emporium Thai

Los Angeles, CA

“Every person that orders from us directly saves us 15 to 20 percent of commissions that I won’t have to pay to the third party delivery companies.”

Billy Wang, Ollie’s

New York, NY

“I love the fact that ChowNow embeds into our website, and when people order from it, the full price of the item comes back to us.”

Anna Vergos, Charlie Vergos Rendezvous

Memphis, TN

See how much you’d keep with commission-free ordering.

Book a 15-minute demo. We’ll show you what direct ordering looks like for a restaurant your size — and what you’d save in year one.

FAQs

ChowNow customers can take unlimited commission-free orders directly from their website, branded mobile app, our marketplace app, and discovery channels across the web with Profit Protector enabled.

ChowNow orders integrate with leading POS systems including Toast, Square, Revel, Clover, and more.

We offer full credit card fraud and chargeback protection, without any limits. If your restaurant is subject to fraud, we cover the costs and work with the credit card company. Similarly, if you get a chargeback, we cover it, no questions asked, and communicate with the card company.

Your diners, your data. Restaurants get full access to diner ordering data and contact information to turn first-timers into loyal fans. With your ChowNow database, you’ll be able to:

  • Retarget diners with automated emails
  • Identify your most valuable customers
  • Pinpoint your most popular ordering channels
  • Optimize your menu for upsells

We comply with all data processing laws, do not sell data to third-parties, and keep everyone’s information secure.

You pay a flat monthly subscription and a standard card processing fee — no per-order cut to a marketplace, no percentage taken off the top. The $16K average savings figure is based on a 22% commission rate from typical third-party apps.

It doesn’t have to. Most of our operators keep third-party apps for discovery and use ChowNow to shift repeat diners to their own channels. Order Aggregation pulls every channel into a single dashboard so nothing falls through.

Most restaurants are live in a few days. Your onboarding team handles POS integration, menu build, and launch. You get a dedicated Restaurant Success Manager as your single point of contact.

Yes. You own 100% of diner contact and ordering data captured on every order. You can use it inside ChowNow’s built-in marketing tools, or export it whenever you want.