Guides + Tutorials

Order refunds can be submitted on the ChowNow Business Manager app and the ChowNow Dashboard. For orders more than 7 days old, please reach out to [email protected] to complete the refund. Step by Step Dashboard Instructions Log in to your ChowNow dashboard. Click on Headquarters, then the location that wants to submit a refund. Navigate…

Each menu modification allows you to enter a minimum or maximum amount required for an item option. For example, a pizza may require at least one topping but have unlimited amount of toppings as a modification.

You can create a special menu, such as a holiday, seasonal, or limited-time menu, in your ChowNow Dashboard. Follow the steps outlined in How do I add a new menu in the Menu Editor? to build your special menu and add it to your online ordering page. Need help? If you have questions or want…

If your restaurant has the appropriate liquor license that allows for the sale of beer, wine, and distilled spirits for off-premise consumption, then we can include these items on your menu.

Note: These instructions are for our Legacy Menu Editor, if your Menu Editor looks different, click here. To rearrange categories or items on your menu: Login to the ChowNow Dashboard Click on “Headquarters” at the top left side of the screen, and click on the name of your location. Click on “Menu” then “Menu Editor”…

Our system will not be able to recognize special characters. But Chinese characters are now supported. Once you click save, the characters will appear incorrectly in the ordering process. Additionally, if you are using a ChowNow printer, special characters will not print.

We cannot include cigarettes or tobacco on your online ordering menu.

If a diner adds an item to the Special Instructions that they should be charged for, you can choose to either include or exclude that addition at your discretion. ChowNow can not add additional charges to an order after the order has been placed. Typically, customers will add items to an order in the Special…

Menu Disclaimers are a great way to let your customers know about specials, promotions, and more. Log in to your ChowNow dashboard and select the location you want to add the disclaimer to. Select “Settings” in the left sidebar, then “Customizations”. Type in your disclaimer under “Notes/Disclaimers”. Scroll down and click “Submit” to save your…

A great logo can convey your brand to your loyal and new diners. Follow these simple guidelines for a successful logo. Logos must be a minimum of 60 x 60 pixels and under 10MB Use .jpg (preferred) or .png What Diners See Note: logos only appear on Order Direct and will not appear on ChowNow’s…

Cover photos are a great way to stand out and showcase your delicious food to diners; whether they’re scrolling a list of restaurants on the ChowNow Marketplace or ordering via your Order Direct website. Your cover photos will be visible on your Order Direct website, and the ChowNow Marketplace website and mobile app. Follow the…