Guides + Tutorials

As the owner of a ChowNow restaurant, you should provide access to the ChowNow Dashboard to anyone who you plan to share revenue reporting with and would like to edit the menu as needed. If you own multiple locations, you can decide if you’d like your admin users to have access to just one or…

Your sales tax can be updated at anytime on the ChowNow Dashboard. Log into the ChowNow Dashboard (dashboard.chownow.com) Click on “Headquarters” on the left sidebar Select the location where you want to edit the sales tax Click “Settings” then “Location Details” on the left sidebar Click on the “Ordering” tab and click “Edit” Scroll down…

Ensure that ChowNow orders do not exceed your kitchen’s ability to fulfill tickets on time by staggering orders with Order Throttling. ChowNow’s Order Throttling feature is easy to set up and will ensure that your staff is able to fulfill orders in a timely manner. How it works: ChowNow can limit the amount of orders…

Learn how to enable Order Throttling. First, before turning on order throttling, be sure to check out this support article to learn more about how order throttling works and to determine if your restaurant is a good fit for this feature. Turning on order throttling is easy. 1) Navigate to dashboard.chownow.com, and sign in, if…

Turning off the Toast integration requires two steps: Pause the integration on the ChowNow Dashboard Deleting the integration on the Toast Dashboard ChowNow Dashboard Steps: 1. Navigate to dashboard.chownow.com, and select the location you would like to disable. 2. Click “Integrations” then (3) “CN Integrations”, and then (4) Details. 5. Click “Pause Orders” Toast Dashboard…

You can tailor your Order Ahead settings to work for your restaurant and your customers. The following steps will show you how to configure: Preparation Time Advanced Orders Window Large Order Ahead Time Preparation Time If diners are selecting pick up times that are too soon, you can adjust when the next available time window…

After the upgrade is complete, all settings involving menus and schedules will come directly from Toast. By confirming these settings, you’ll ensure a smooth and easy upgrade. In This Article: Availability Channel Visibility Delivery Hours Adding Photos Availability You’ll need to repeat these steps for every menu you would like to display on ChowNow. 1)…

Accepting an order lets the diner know when the order will be ready to pickup. Video Overview Step by Step Instructions Click on “Headquarters” then select a location. New orders will have the status of “New”, click on the order number to view the order details. Click the “Accept or Cancel” button in the top…

In the ChowNow Dashboard, you have the power to set up a current or future temporary closure for any holidays. Video Overview Step by Step Instructions Login to the ChowNow Dashboard, click “Headquarters” then the location you need to temporary close. Click on “Settings” on the left side of the screen, then select “Closures” Enter…

You can add and edit your business and delivery hours from the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard at dashboard.chownow.com Click on “Headquarters” on the left side of the screen, then click on the name of your location. Click on “Menu”, then “Menu Editor” on the left side…

You are able to view all orders on the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard. By default, you will be directed to the “Headquarters” page. Click on “Orders” then either “ChowNow Orders” or “Third Party Orders” Click on “All Statuses” to filter by status. You can also search…