Guides + Tutorials

Turning off the Toast integration requires two steps: Pause the integration on the ChowNow Dashboard Deleting the integration on the Toast Dashboard ChowNow Dashboard Steps: 1. Navigate to dashboard.chownow.com, and select the location you would like to disable. 2. Click “Integrations” then (3) “CN Integrations”, and then (4) Details. 5. Click “Pause Orders” Toast Dashboard…

You can tailor your Order Ahead settings to work for your restaurant and your customers. The following steps will show you how to configure: Preparation Time Advanced Orders Window Large Order Ahead Time Preparation Time If diners are selecting pick up times that are too soon, you can adjust when the next available time window…

After the upgrade is complete, all settings involving menus and schedules will come directly from Toast. By confirming these settings, you’ll ensure a smooth and easy upgrade. In This Article: Availability Channel Visibility Delivery Hours Adding Photos Availability You’ll need to repeat these steps for every menu you would like to display on ChowNow. 1)…

Accepting an order lets the diner know when the order will be ready to pickup. Video Overview Step by Step Instructions Click on “Headquarters” then select a location. New orders will have the status of “New”, click on the order number to view the order details. Click the “Accept or Cancel” button in the top…

In the ChowNow Dashboard, you have the power to set up a current or future temporary closure for any holidays. Video Overview Step by Step Instructions Login to the ChowNow Dashboard, click “Headquarters” then the location you need to temporary close. Click on “Settings” on the left side of the screen, then select “Closures” Enter…

You can add and edit your business and delivery hours from the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard at dashboard.chownow.com Click on “Headquarters” on the left side of the screen, then click on the name of your location. Click on “Menu”, then “Menu Editor” on the left side…

You are able to view all orders on the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard. By default, you will be directed to the “Headquarters” page. Click on “Orders” then either “ChowNow Orders” or “Third Party Orders” Click on “All Statuses” to filter by status. You can also search…

To get ready for enabling the integration, you’ll want to: Let your Account Coordinator or Restaurant Success Manager know that you want to integrate ChowNow with your Toast system Be sure you know your current ChowNow and Toast login credentials Finally, confirm that your restaurant is located in the United States.  Canadian locations aren’t supported…

Order refunds can be requested on the ChowNow Business Manager app and the ChowNow Dashboard. To submit a refund on the ChowNow Business Manager app, click here for instructions. Video Overview: Step by Step Instructions: Navigate to portal.chownow.com Click on Headquarters, then the location that wants to submit a refund. You can search for the…

Each menu modification allows you to enter a minimum or maximum amount required for an item option. For example, a pizza may require at least one topping but have unlimited amount of toppings as a modification.

Menu updates can require up to 7-10 days to complete so if you are anticipating needing a special menu for a holiday it is best to email [email protected] a copy of your new menu as early as possible. By sending in your holiday menu weeks in advance it will give us more time to ensure…