Order refunds can be submitted on the ChowNow Business Manager app and the ChowNow Dashboard. For orders more than 7 days old, please reach out to [email protected] to complete the refund.

Step by Step Dashboard Instructions

  1. Log in to your ChowNow dashboard.
  2. Click on Headquarters, then the location that wants to submit a refund.
  3. Navigate to “Orders”, and select “ChowNow Orders”.
  4. You can search for the order number, then click on the order number you would like to refund.
  5. Click “REFUND”, then select the type of refund you would like to issue.

Full Refund

  1. Enter the name of the refund approver and the reason for the refund.
  2. Click the “REFUND $X” to submit the refund.

Partial Refund

  1. For Partial Refunds, you can refund individual items, modifiers, fees, or specific dollar amounts. One partial refund is permitted per order.
  2. Select the quantity of each item you would like to refund. Once the quantity is selected, you have the option to refund the entire cost, or set a custom refund amount by selecting “Edit price”.

NOTE: Orders with discounts applied are eligible for Full Refunds only. Partial Refunds cannot be applied to these orders.

Orders with Paid Modifiers

  1. To refund the the base item only, click the down arrow next to the item and select the quantity or price to be refunded.
  2. To refund a, individual paid modifier, click the down arrow next to the item and select the quantity of the modifier to be refunded.

Orders with Fees

  1. To refund fees, like a service or delivery fee, enter the amount to be refunded for each fee under “REFUND FEES”.

Submitting a Partial Refund

  1. To confirm the refund, click “REFUND $X”.
  2. Enter the name of the refund approver and the reason for the refund.
  3. Click “CONFIRM” to submit the refund.