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Our payment processor Stripe is required by federal law to verify the identity of one person associated with your business. This is not for accounting or tax purposes, rather this protects both you and ChowNow by ensuring that your restaurant’s information is not being used to set up a fraudulent payment processing account. We take…

Accessing disbursement reports is easy and can be run at anytime. Video Overview Step by Step Instructions Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow login information Click the “Headquarters” label in the left sidebar Click the location that you’d like to manage the notifications for Once you are in the…

Setting the correct open and close times can really help set expectations for diners. Video Overview Step by Step Instructions Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow login information. Click the “Headquarters” label in the left sidebar. Click the location that you’d like to manage the hours for. Once you…

Congratulations! You are now live with ChowNow and able to access our 24/7 support team. You can reach them via the following methods: Call or text 888-707-2469 Email support@chownow.com We also offer plenty of support articles that help answer common questions. Take a look below or explore all our support site has to offer here.

You can now add photos to your ChowNow menu! Follow these steps to upload your pictures. Video Overview Step by Step Instructions Log in to the new ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow admin login information. Click the “Headquarters” in the left sidebar, then select the correct location. Once you are in the…

Video Overview Step by Step Instructions Login to the ChowNow Dashboard Click on “Headquarters”, then the name of your location. Click on Menu section on the left side of the screen, then select “Edit Items” There are two ways to do create a new menu item. Option 1: If you want to create a new…

Video Overview: Step by Step Instructions: 1. Login to the ChowNow Dashboard 2. Click on “Headquarters”, then the name of your location. 3. Click on “Menu” section on the left side of the screen, then select “Edit Items” 4. If you need to edit the name of a category, just click the pen icon next…

If your tablet is not functioning properly, (e.g., it is not charging, not connecting to WiFi, or the ChowNow app is not responding), try these steps to troubleshoot: 1. Most problems with the tablet can be solved by turning the device off and back on again. Hold the power button down for a few seconds…

If improving your WiFi signal is not an option with your Internet Service Provider, you can lease a Verizon LTE tablet from ChowNow for an additional $20/month.

ChowNow tablets are locked down and do not allow other apps to be downloaded. The ChowNow application used to receive and accept orders requires to be open and constantly connected to the Internet. Other open applications can potentially disrupt the connection and affect the timing of inbound orders.

Your tablet can read “Tablet Offline” for a few reasons. First, if you are checking your Dashboard when online ordering hours are not scheduled (i.e. you open at 11am but you are looking at 10am), the tablet will read offline even if opened to the ChowNow application. If you are open and available for online…