Bookkeeping

As soon as an order comes through the tablet, you can choose to decline it and the customer will be immediately notified of the cancelation via email. If an order has already been accepted, you can submit a refund by pulling up the order from the “Completed Orders” tab and selecting “Full Refund”. This will…

ChowNow Support agents can add credits to a customer’s ChowNow account. We call these ChowNow Bucks. The next time a customer orders at any restaurant in our platform, their order will automatically be discounted however many ChowNow Bucks were credited to them. Not to worry, our Finance team makes sure to pay the restaurant for…

At this time ChowNow requires all of our clients to use our current payment processor.

ChowNow supports custom tax rates for items on your online menus, including support for items classified as non-taxable. Note: Menu items will automatically default to your location-level tax rate unless you explicitly select otherwise. How to edit custom tax rates: Log in to your ChowNow dashboard. Click on “Headquarters”, then the name of your location.

We recommend you implement a 3rd Party Tender button and add in ChowNow orders daily through this method. You can speak with your POS representative to learn more about adding a 3rd Party Tender button.

For Visa, Mastercard, Discover, and American Express — the transaction fees are 2.95% + $0.29 per order.

Order refunds can be submitted on the ChowNow Business Manager app and the ChowNow Dashboard. For orders more than 7 days old, please reach out to [email protected] to complete the refund. Step by Step Dashboard Instructions Log in to your ChowNow dashboard. Click on Headquarters, then the location that wants to submit a refund. Navigate…

You will receive your first charge within 1-3 business days from signup. If a prepaid plan is selected, then the initial invoice will include the setup fee, the entire cost of the prepaid plan and any applicable local and state sales tax. If a monthly plan is selected, then the initial invoice will include the…

Depending on your restaurant location, a second charge might be processed for the applicable state and local sales tax.

To submit an official request to cancel, restaurant partners must submit a cancellation form (available upon request from the ChowNow support team) and/or complete a cancellation consultation call with their Restaurant Success Manager. We require this communication in order to review account details and provide next steps for hardware returns. ChowNow has a 30 day…

For any bugs or feature requests please feel free to contact our Customer Support team at anytime. Our Customer Support team works closely with our Engineering team to fix any major issues or bugs, as well as relay feedback on important feature requests. If one of your customers encounters a problem when ordering, please try…