Onboarding

If you have multiple locations, you want to make sure you are viewing the correct location before making changes. Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow admin login information. Click the “Headquarters” label in the left sidebar. Either Search for the correct location or click the name of the location…

You can customize who gets an email when certain events happen. 1. Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow admin login information. 2. Click the “Headquarters” label in the left sidebar. 3. Click the location that you’d like to manage the notifications for. 4. Once you are in the correct…

With ChowNow, you will receive your disbursements every business day. Approximately one hour after your restaurant closes on our system, your daily disbursement report will become available. The funds will be disbursed daily after closing, Monday through Friday. This can take 1-2 business days for your disbursement to process into your account. Saturday, Sunday, and…

There are two different possibilities when it comes to setting up with Otter: Direct POS Integration Otter Order Manager When you are setting up Otter alongside your ChowNow account, you will have an Otter representative that reaches out to you to assist you along the way. However, if you are looking for what to expect…

We pride ourselves on getting our restaurants up and running in a timely manner. Our Onboarding team is here to support you so that we can get you launched as quickly as you’d like to. The quicker you are able to work with our team and submit to us the information we need, the sooner…

We are constantly working towards supporting additional integrations. Feel free to take a look at our site to understand whether or not your location’s POS integration is currently compatible with ChowNow. We have instructions on how to setup some of our more popular integrations: How do I set up the Toast POS integration with ChowNow?

We’re excited that you opted into a branded mobile app. We have a team dedicated to guiding you through the app building process. In order to get your app up and running, a member of your team will need to complete the Apple Developer Program. The Apple Developer Program allows you to become a developer…

At ChowNow we offer a variety of different paid and non paid subscription plans available, in hopes of meeting the unique needs per restaurant partner. Feel free to reference the agreement that you filled out with your sales rep to confirm the subscription and products that you signed up with. If you signed up for…

Resetting your password is easy. Please visit the Forgot Password page. 1. Enter the email address that you used to sign up with us, then click “Send Verification Code.” 2. You will be prompted to check your email for the verification code we sent from orders-no-reply@chownow.com 3. Use the “Click Here” function to paste your…

In order to complete your setup with ChowNow, we will need you to send over to our team the following information. Menu with in house prices and modifiers included (you can send us another online ordering link, your website menu, or a file you have on hand) Disbursement info which includes the last 4 of…

We’re excited you’re here! Getting up and running on ChowNow is easy. You should have received an email introducing you to your dedicated Onboarding specialist. In that email you will find checklists that layout the information we need to complete your account build. Please send us those details as quickly as possible. Feel free to…