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To ensure your ChowNow subscription is renewed in a timely manner and does not lapse from the agreed annual or two-year plans, please follow the steps outlined below. Step-by-Step Instructions Contact Your ChowNow Representative Before the end of your current period of performance, please reach out to your direct ChowNow account manager to request a renewal…

Making a Payment: A Guide for Your Government Account To ensure your payment is processed and applied correctly, please follow the instructions below. Your attention to these details helps us keep things running smoothly. Step-by-Step Payment Instructions Initiate Payment: Use the information provided on our official bank letterhead to initiate your payment. You can request…

Pre-Launch Documentation & Payment Signed Contract: Verify that a fully executed contract is on file. Amended Contract: Confirm that any amended contracts with updated service dates have been signed and uploaded. Certificate of Warrant (COW): COW has been provided, is on company letterhead, and includes all nine required fields. W-9 Form: Confirm the W-9 form…

Welcome to Your Onboarding Journey! We are excited to partner with you and guide you through the onboarding process for your new online ordering account. This guide provides a general overview of what to expect, from contract signing to launch, to ensure a smooth and successful start. In this Article: ChowNow Account Set Up Payment…

Government Documentation: Certificate of Warrant This article provides an in-depth guide to the Certificate of Warrant (COW), a crucial document for government account onboarding and financial verification. Understanding the purpose, requirements, and responsibilities associated with this certificate is essential for a smooth and efficient process. Why We Need a Certificate of Warrant for Stripe Verification…

Here are the documents you’ll need for both onboarding a new site, as well as processing a renewal for an existing site. Documents for Onboarding a New Site To successfully onboard a new location, you must have the following documents: Signed Contract: This is the initial, fully executed agreement. Amended Contract: If the original contract…

Onboarding Document Needed list + Info Certificate of Warrant – How to create/requirements General Overview of Government Specific Process Launch Checklist Post Launch Support ChowNow Dashboard Introduction to the ChowNow Dashboard How to log into the ChowNow Dashboard How to Reset Your Password Account and Order Management Can I add more users to my dashboard?

Cuboh tablet users can now set custom preparation times for individual orders when the ‘Custom Preparation Times’ toggle is enabled in the Preparation Times screen. Once enabled, an ‘Add Custom Prep Time’ button will appear for each order and remain available for 3 minutes. During this time, users can tap the button to set a…

This article will show you how to automate your order workflow and printing with the Auto Print ASAP Orders functionality. Automating your Order Workflow: Under General Settings > Auto Print ASAP Orders, you’ll be able to configure whether you’d like to send every new order to the kitchen manually, or have Cuboh automatically send new…

Delivery Apps use Default Preparation Times in calculating order ETA’s for customers. The initial Order ETA you see on the Cuboh tablet comes straight from the delivery apps — and are created based on an average of your track record on their platform, their current driver availability, and how busy you are. ​ With every…

How to Make an Item or Modifiers Sold Out (86): Under Navigation > Menu, you’ll be able to view all of the active items on your Delivery App Menus, and control their status across all of your online storefronts from one place. Using the top search bar, you can search by item or modifier name.