Customer Ordering

Every order placed on ChowNow is prepaid meaning that if an order comes through on your tablet you can rest assured that you will receive payment because we have already charged the diner. If you choose not to accept an order we then simply refund the money back to the diner. If your tablet is…

ChowNow is built to be easy to use for everyone! However, if a diner is struggling to place an order please direct them to call our 24/7 support team at 888-707-2469. We would be happy to help walk them through placing a successful order for your restaurant and any other questions they may have along…

If a diner successfully placed an order and your ChowNow Tablet is online the order will always appear in new orders, future orders, or completed orders depending on where in the ordering process the diner’s order is. If you do not see the order on your tablet or if your tablet is offline, call our…

Once an order has been cancelled we do not have the ability to change it’s status and charge the customer again for the food. We suggest that you contact the customer directly and see if they can re-place their order to ensure you get paid. If you can’t get a hold of the diner please…

Yes! Any time an order is cancelled by either your restaurant or ChowNow the diner receives an email letting them know that their order has been cancelled and they will be fully refunded. The diner will also receive an email anytime they are partially refunded. We hope that helps! If you still need assistance try…

We do not have the ability to add charges to an order once it has been placed. If a customer puts a request in the special instructions field that requires an additional charge please give our support team a call at 888-707-2469. Together we can work on adding the diner’s request to your menu so…

If you are worried something may be set up improperly and making it impossible for your diners to place orders please contact our support team at 888-707-2469 and we can work with you to make sure your ordering is set up correctly. Below are the most common reasons you may not be receiving orders Your…

ChowNow is a PCI compliant company with proper certification to acquire, maintain, and protect credit card information submitted on our platform. Credit card information is encrypted and hidden in our admin and merchant processor. We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team below.

An order “for now” means customers want the order as soon as possible and your staff can indicate on the tablet when the order will be ready. An order “for later” means customers can place their order in advance. A bubble will pop up on the top right corner of your ChowNow tablet notifying you…

As soon as an advance order is placed a notification bubble will pop up on the top right corner of your ChowNow tablet signifying you that an advance order has been placed. If you have order notification emails activated on your ChowNow Dashboard, you will also receive an email letting you know an advance order…

If your business is tax exempt please contact our Customer Support team via the chat below or email support@chownow.com and we’ll make the appropriate adjustments to your account. If your customers are tax exempt, we recommend creating a promo code for these customers so the appropriate amount is discounted from their orders. You can set…