Nov 28, 2023
8 delivery questions answered
The team at ChowNow partners with more than 20,000 restaurants and is staffed with over 500 years of combined in-restaurant experience. Safe to say – we are familiar with the evolving challenges of our restaurant partners and the growing conversation around delivery. Typically, our restaurant partners want to know the impact of delivery, but also...
May 26, 2023
Superior delivery has arrived
Delivery should be convenient—so, why does it come with so many drawbacks? From high commissions to spotty service, most apps aren’t working for restaurants. That’s why we designed delivery to be flexible, fair, and above all, good for your business. Plus, our approach can increase your orders by up to 100%! How it works...
May 5, 2022
Restaurant Delivery Apps & Incremental Profit: It’s Complicated
Online ordering through restaurant delivery apps has skyrocketed in popularity in recent years, with sales predicted to reach $320 billion by 2029. While on its surface, such a spike in restaurant orders seems like great news for restaurant owners and managers looking for a boost in incremental profit, but the truth is a bit more...
Dec 16, 2020
7 Essentials for a Successful Restaurant Delivery Business
The restaurant delivery business has grown enormously in recent years, and it shows no signs of fading. Since the start of the COVID-19 pandemic, roughly half of all consumers have ordered delivery from a restaurant, and delivery sales have increased by 120 percent. Even when the pandemic ends, many other factors—such as consumer preferences for...
Nov 18, 2020
4 Steps to Choosing the Best Food Delivery Service for Your Restaurant
2020 has put a spotlight on delivery. Dining room closures nationwide due to the COVID-19 pandemic has made delivery a critical part of business operations. Many restaurateurs have been left to evaluate the best food delivery service for their restaurant. In fact, prior to the COVID-19 pandemic, 45 percent of restaurants were working with a...
May 4, 2020
Don’t Let Delivery Companies Take Advantage of Your Restaurant
Running a restaurant is tough. It requires long hours and margins are thin, but you do it because you love it. You do it because you have a special experience to offer your customers, and unique flavors to share with the community. But with the fallout from the COVID-19 pandemic, minimum wage going up every...
Nov 11, 2019
Waitr's Recent Struggles Expose the Instability of Commission-Based Delivery Apps
Waitr is one of the many third-party delivery marketplaces that’s been in the news lately for less than flattering reasons. The Lake Charles, Louisiana-based online ordering and delivery app saw its stock price plunge, lost its CEO and CFO recently, and has even been the subject of boycotts by restaurateurs and customers. This turbulence is...
Aug 29, 2019
How to Manage Your Takeout & Delivery Program to Improve Restaurant Customer Experience
This post was last updated in August 2021. Restaurant customer experience can be a make-or-break factor for your business. When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. While some restaurateurs may confine the concept of customer experience to just their...
Sep 15, 2015
Doing Restaurant Delivery Right
The Fall season is a great time to get your restaurant delivery and takeout game in check! With your customers spending more time watching games and getting cozy by the fire, your ability to get them your food is key. In my career, I’ve launched online ordering and delivery service for pretty much everything from...