Oct 27, 2023
Customer satisfaction boils down to one thing
“The temporary ‘pivots’ developed during the pandemic—expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology—are the foundation of the industry’s new normal.” – 2023 State of the Restaurant Industry Report, National Restaurant Association The pandemic changed everything—especially the restaurant dining experience. Consumers are now 66% more likely to order takeout than...
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