Using the ChowNow Dashboard
Guides + Tutorials / Using the ChowNow Dashboard
How do I enable order throttling?
Learn how to enable Order Throttling. First, before turning on order throttling, be sure to check out this support article to learn more about how order throttling works and to determine if your restaurant is a good fit for this feature. Turning on order throttling is easy. 1) Navigate to dashboard.chownow.com, and sign in, if…
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Guides + Tutorials / Using the ChowNow Dashboard
How do I adjust the ‘order time’ for incoming orders?
Selecting an ‘Order Time’ for incoming orders will vary based on your ChowNow plan and setup. ChowNow Tablet As each new order comes in, tap on the ‘Choose Order Time’ button, then select the amount of time needed to prepare this specific order. The diner will be notified of the time selected. ChowNow Hub and…
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Guides + Tutorials / Using the ChowNow Dashboard
How do I adjust the preparation or lead time for future orders?
You can tailor your Order Ahead settings to work for your restaurant and your customers. The following steps will show you how to configure: Preparation Time Advanced Orders Window Large Order Ahead Time Preparation Time If diners are selecting pick up times that are too soon, you can adjust when the next available time window…
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Guides + Tutorials / Using the ChowNow Dashboard
How do I accept orders on the Dashboard?
Accepting an order lets the diner know when the order will be ready to pickup. Video Overview Step by Step Instructions Click on “Headquarters” then select a location. New orders will have the status of “New”, click on the order number to view the order details. Click the “Accept or Cancel” button in the top…
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Guides + Tutorials / Using the ChowNow Dashboard
What do I do if I shut down my restaurant early or for a holiday?
In the ChowNow Dashboard, you have the power to set up a current or future temporary closure for any holidays. Video Overview Step by Step Instructions Login to the ChowNow Dashboard, click “Headquarters” then the location you need to temporary close. Click on “Settings” on the left side of the screen, then select “Closures” Enter…
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Guides + Tutorials / Using the ChowNow Dashboard
How do I update my business hours?
You can add and edit your business and delivery hours from the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard at dashboard.chownow.com Click on “Headquarters” on the left side of the screen, then click on the name of your location. Click on “Menu”, then “Menu Editor” on the left side…
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Guides + Tutorials / Using the ChowNow Dashboard
Where can I see my current and previous orders?
You are able to view all orders on the ChowNow Dashboard. Video Overview Step by Step Instructions Login to the ChowNow Dashboard. By default, you will be directed to the “Headquarters” page. Click on “Orders” then either “ChowNow Orders” or “Third Party Orders” Click on “All Statuses” to filter by status. You can also search…
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