Order and Payments Processing

ChowNow is a prepaid ordering system, therefore all the orders must be process at the time of checkout. This way, you are never in a position where you have made the food but no one comes to pick it up and pay for it.

Our Finance Team is responsible for monitoring and deflecting fraudulent credit card transactions with the help of our fraud detection software. In the unfortunate event of a fraudulent order, ChowNow assumes the cost of processing the fraudulent dispute internally with our merchant processors.

Tips are paid out at the end of each business day, along with the rest of your daily disbursements. It is up to each restaurant how to distribute tips internally to staff, but ChowNow will provide a report breaking out the tips earned each day.

You can add a service fee either by amount or percentage of the order, through the ChowNow Dashboard under the “Location Info” section.

Due to restrictions from our merchant processor, ChowNow does not have the ability to add charges to an order. Customers can either place the additional orders, cancel their original order and place a new order or you can collect payment through your own POS system for the additional items.

As soon as an order comes through the tablet, you can choose to decline it and the customer will be immediately notified of the cancelation via email. If an order has already been accepted, you can submit a refund by pulling up the order from the “Completed Orders” tab and selecting “Full Refund”. This will…

ChowNow Support agents can add credits to a customer’s ChowNow account. We call these ChowNow Bucks. The next time a customer orders at any restaurant in our platform, their order will automatically be discounted however many ChowNow Bucks were credited to them. Not to worry, our Finance team makes sure to pay the restaurant for…

At this time ChowNow requires all of our clients to use our current payment processor.

Our system only allows us to enter in one tax amount, if you have multiple taxes applied to your items we recommend combining them into one. If you enter these orders in your POS you can then provide your customers their receipt generated from your POS with the tax breakdown since our system will not…

We recommend you implement a 3rd Party Tender button and add in ChowNow orders daily through this method. You can speak with your POS representative to learn more about adding a 3rd Party Tender button.

For Visa, Mastercard, Discover, and American Express — the transaction fees are 2.95% + $0.20 per order.