Bookkeeping

We are sorry to see you go, but we don’t make it hard for you to leave. We appreciate your business and hope to eventually win you back. If you’d like to cancel your Cuboh account, please reach out to our billing team at [email protected] and they will cancel your subscription. If you cancel your…

Need to update your payment method? We make it super easy. If you would like to update your payment method, please reach out to our billing team at [email protected] and they will send you a secure form to enter your new credit card details.

In this Article: What is marketplace facilitator? How do marketplace laws impact tax? How do I know if marketplace facilitator laws affect my restaurant? Is ChowNow classified as a marketplace facilitator? Where is ChowNow classified as a marketplace facilitator? What about transactions outside of eat.chownow.com and the ChowNow App? How do the marketplace facilitator laws…

These instructions are for restaurants located in the United States: In order to complete the transfer of your ChowNow account, please email [email protected] with the following information as soon as possible: Contact Information: Restaurant Name New Owner’s Name New Owner’s Email Address New Owner’s Phone Number Required Change of Ownership & Disbursement Information: Date Change…

In This Article: Information Required Alerts Incomplete Social Security Number Navigate to the ChowNow Dashboard. 1) Click on Headquarters, then select a location. You can view the Payment Processing status for this location by navigating to “Settings”, then “Payment Processing” If you see an alert saying “Your Stripe account will be restricted soon” click on…

With ChowNow, you will receive your disbursements every business day. Approximately one hour after your restaurant closes on our system, your daily disbursement report will become available. The funds will be disbursed daily after closing, Monday through Friday. This can take 1-2 business days for your disbursement to process into your account. Saturday, Sunday, and…

We do not accept cash so that all ChowNow orders are prepaid by credit card. This ensures that the restaurant is never in a position where food is made but never picked up and paid for. However, if a diner would like to tip in cash for a delivery or pick up order they are…

ChowNow is a prepaid ordering system, therefore all the orders must be process at the time of checkout. This way, you are never in a position where you have made the food but no one comes to pick it up and pay for it.

Our Finance Team is responsible for monitoring and deflecting fraudulent credit card transactions with the help of our fraud detection software. In the unfortunate event of a fraudulent order, ChowNow assumes the cost of processing the fraudulent dispute internally with our merchant processors.

Tips are paid out at the end of each business day, along with the rest of your daily disbursements. It is up to each restaurant how to distribute tips internally to staff, but ChowNow will provide a report breaking out the tips earned each day.

You can add a service fee either by amount or percentage of the order, through the ChowNow Dashboard under the “Location Info” section.