Error Type: PRODUCTS_NOT_AVAILABLE_FOR_SELECTED_TIME or INVALID_PICKUP_TIME

Why am I getting a Revel menu hours error

Revel menu hours errors occur when Cuboh sends an online order to Revel, but your Online Menu is closed and unable to accept orders.

Please note that your Revel Online-Menu hours must at least match your delivery app hours. This is to avoid having Revel reject orders if they are placed outside the specified Online-Ordering hours. We recommend setting your hours to be open for all 24 hours of the day, however. 
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If there are ongoing Revel menu hours errors, our Support Team can dig into the technical causes of this, and help you work with your POS provider to reach a resolution.

How to resolve a Revel menu hours error

First, manually enter the order into your POS.

Then, follow the steps below:

1. In the Revel Management Console ([yoursubdomain].revelup.com), navigate to Settings.

2. In the upper right corner of the settings page, click Time Tables :

Screen_Shot_2017-05-30_at_10.42.56_AM.png

3. Click + Add a Timetable:

Screen_Shot_2017-05-30_at_10.33.37_AM.png

4. Select each day of the week and enter the times that your business is open. If your business is closed on a specific day, do not click that day to enter any hours. If your business is open seven days a week for the same times each day, you may select All at the top and enter your hours of business:

Screen_Shot_2017-05-30_at_10.35.10_AM.png

5. After entering your store hours, set a Start and End Date for your work year. If you are open year-round then you can add Jan 1 to Dec 31. If your business is seasonal, click + Add a Timetable again to add another timetable as needed. Please note that your Revel Online-Menu hours must match your delivery app hours.

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6. Finally, click Save to save your timetable.

Click here for additional resources on how to change your Revel Online-Menu hours.

If the above steps have not resolved the issue, please reach out to our support team using any of the methods below:

  • Live Chat: Go to Help & Support on your Cuboh tablet.
  • Email: Send us a message at support@cuboh.com.
  • Phone: Give us a call at 855-572-8264.

​Sharing the delivery app order code with our team will help us look into the matter and provide a solution quickly. Cuboh’s Support Team is online from 7am-11pm PST, 7 days a week.