Why am I getting an Auphan store hours error

The Auphan store hours error occurs when Cuboh sends an online order to Auphan, but your Oftendining Web Menu is closed and unable to accept orders.

If there are ongoing Auphan store hours errors, our Support Team can dig into the technical causes of this, and help you work with your POS provider to reach a resolution.

How to resolve an Auphan store hours error

First, manually enter the order into your POS.

Then, follow the steps below:

1. Under Services → Restaurant Settings, click on Online Orders.

2. Click the Settings Gear in the top-right corner.

3. Go to the Services Tab, and Scroll Down to the Order Availability section.

4. On this tab, we typically suggest you set your Oftendining Web Menu Hours to 24 hours.
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If you prefer to not set your store to 24-hour availability, please ensure that your Oftendining hours here match what you’ve set across all of your online platforms. If you adjust these hours in the future, you’ll need to repeat these steps on your Auphan system again to ensure your online storefront hours match.
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5. Once you’ve adjusted this, make sure you save each rule you’ve added/edited.

6. Finally, also hit save at the very end of the section.

If the above steps have not resolved the issue, please reach out to our support team using any of the methods below:

  • Live Chat: Go to Help & Support on your Cuboh tablet.
  • Email: Send us a message at support@cuboh.com.
  • Phone: Give us a call at 855-572-8264.

​Sharing the delivery app order code with our team will help us look into the matter and provide a solution quickly. Cuboh’s Support Team is online from 7am-11pm PST, 7 days a week.