Setting up your Silverware Integration

Important: Setting up a Silverware Integration requires an active Silverware Online menu. Please follow these steps on your Silverware POS to ensure your menus are ready for integration.

  1. Go to your Menu Designer on your Silverware POS.
  2. Groups: Select a group and check Online. Do this for all groups to make them available online.
  3. Questions: Select a question and choose Availability as POS & Online. Do this for all questions you want to make online.
  4. Classes: Select all major classes and check Online checkbox to make it available online. Minor classes and menu items inherit the major class.
  5. Items: As a result of the above step, all menu items will inherit the online status of it minor/major class. Adjusting any items individually will override the class instruction.

​Preparing your Silverware system to go live with ChowNow

Please ensure these settings have been configured before going live with ChowNow.

A Payment Method in Silverware.

Please create a new payment method in Silverware – for example, one called “ChowNow”, or an individual payment method for each app, such as “UberEats”, “DoorDash”, and so forth.

A Service Type in Silverware.
Your Silverware system will need a service type to assign Cuboh orders to – for example, one called “Delivery”, or an individual service type for each app, such as “UberEats”, “DoorDash”, and so forth.

If you still have questions, please feel free to browse the resources at silverwarepos.com/tutorials/, or reach out to your Onboarding Specialist for further assistance.

Silverware Integration FAQ’s

Will I be able to access my entire POS Menu from the ChowNow Dashboard?

Every item that is Online-Active in Silverware Menu Designer will be shared and available on the ChowNow Dashboard. Please see the steps at the top of this page to set up your silverware menus for online ordering.

I use universal modifiers (i.e., I can add any modifier to any main item) on my POS. Can ChowNow support this?

Absolutely! Let your Onboarding Specialist know and our team will be happy to assist.

Can I apply payment manually instead of ChowNow doing it automatically?

At this time, the ChowNow x Silverware integration supports automatic payment closure only.

Can I add a discount to all of the orders that ChowNow enters?

Yes, this can be configured by your Onboarding Specialist upon request!