Welcome to Your Onboarding Journey!

We are excited to partner with you and guide you through the onboarding process for your new online ordering account. This guide provides a general overview of what to expect, from contract signing to launch, to ensure a smooth and successful start.

In this Article:

ChowNow Account Set Up

Items Required for Account Set Up

The items required to set up your online ordering include: 

  • Menu
  • Marketing Manager contact information
    • Logo + Food Image (typically provided by marketing manager) 
  • Hours of operation
  • Confirmation of Shipping Address
  • Stripe Verification (Review Needed Documents here)
  • Payment Remittance 

Payment and Billing

Payment Terms

All government accounts are set up to pay via Electronic Funds Transfer (EFT), however have the ability to pay via credit card upon request. Full payment, as dictated by your contract, must be received before we can proceed with your launch. To learn more about the payment process, visit the payment process here.

Invoicing and Payment Notifications

Once your account enters onboarding, we will be able to provide you with an invoice within 48 hours. We will include the following information on your invoice: 

  • Contract ID 
  • Location Name and Address
  • Dates of Service 
  • Total Amount Due

*Please Note: Some locations may require two invoices if there are additional items added on after your location has entered onboarding. 

Launch Requirements

To ensure a timely launch, we require that your payment has been received and that all contract documents are fully completed and uploaded to our system, and that Stripe has verified your account.

Hardware and Add-Ons

We offer various hardware options and add-ons to enhance your service.

  • LTE Tablet: You can request Verizon or T-Mobile if you have a preference, or a service that performs better on your base.
  • Printers: Printers are available for purchase or lease. If you add this one, you will need to have these items added to your contract. A new invoice will be sent and can be paid via EFT or credit card. 

Marketing and Branding

Website and Marketing Materials

A button on your existing website is not required for us to go live for any government accounts. However, we do coordinate with your marketing teams to provide them with the necessary information for future website updates. You will need to provide this to your account manager during the onboarding process.

When it comes to branding, most government sites will use the MWR logo without a food image. We’ll work with you to confirm which logo you want to use, especially if your government site has multiple concepts.

Text-To-Download Codes

These codes appear on your marketing materials, enabling customers to text a specific number with the code to receive a link for placing orders.

  • Army accounts: Your TTD code will be the name of the base.
  • Navy accounts: Your TTD code will be the “Dine On The Go” region name.

Financial and Account Considerations

Tax Rates

All government accounts are tax exempt and will be set up to not charge tax.

Credit Card Processing Rates

All Navy and Army government sites will maintain a credit card processing rate of 2.95% + $0.15 per transaction.

Time-line Considerations

Please be aware that obtaining a Stripe Waiver can take 1–2 weeks on average. After verification is completed, we can ship your hardware, which on average can take up to 5-business days to arrive