Onboarding

We pride ourselves on getting our restaurants up and running in a timely manner. Our Onboarding team is here to support you so that we can get you launched as quickly as you’d like to. The quicker you are able to work with our team and submit to us the information we need, the sooner…

We’re excited that you opted into a branded mobile app. We have a team dedicated to guiding you through the app building process. In order to get your app up and running, a member of your team will need to complete the Apple Developer Program. The Apple Developer Program allows you to become a developer…

At ChowNow we offer a variety of different paid and non paid subscription plans available, in hopes of meeting the unique needs per restaurant partner. Feel free to reference the agreement that you filled out with your sales rep to confirm the subscription and products that you signed up with. If you signed up for…

Resetting your password is easy. Please visit the Forgot Password page. 1. Enter the email address that you used to sign up with us, then click “Send Verification Code.” 2. You will be prompted to check your email for the verification code we sent from orders-no-reply@chownow.com 3. Use the “Click Here” function to paste your…

In order to complete your setup with ChowNow, we will need you to send over to our team the following information. Menu with in house prices and modifiers included (you can send us another online ordering link, your website menu, or a file you have on hand) Disbursement info which includes the last 4 of…

We’re excited you’re here! Getting up and running on ChowNow is easy. You should have received an email introducing you to your dedicated Onboarding specialist. In that email you will find checklists that layout the information we need to complete your account build. Please send us those details as quickly as possible. Feel free to…

Our payment processor Stripe is required by federal law to verify the identity of one person associated with your business. This is not for accounting or tax purposes, rather this protects both you and ChowNow by ensuring that your restaurant’s information is not being used to set up a fraudulent payment processing account. We take…

Accessing disbursement reports is easy and can be run at anytime. Video Overview Step by Step Instructions Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow login information Click the “Headquarters” label in the left sidebar Click the location that you’d like to manage the notifications for Once you are in the…

Setting the correct open and close times can really help set expectations for diners. Video Overview Step by Step Instructions Log in to the ChowNow Dashboard at dashboard.chownow.com, using your usual ChowNow login information. Click the “Headquarters” label in the left sidebar. Click the location that you’d like to manage the hours for. Once you…

Congratulations! You are now live with ChowNow and able to access our 24/7 support team. You can reach them via the following methods: Call or text 888-707-2469 Email support@chownow.com We also offer plenty of support articles that help answer common questions. Take a look below or explore all our support site has to offer here.

Note: These instructions are for our Legacy Menu Editor, if your Menu Editor looks different, check out the articles found under the “Advanced Menu Editor” section here. You can now add photos to your ChowNow menu! Follow these steps to upload your pictures. Video Overview Step by Step Instructions Log in to the ChowNow Dashboard,…