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If something went wrong with the order and you need to request a new driver, please read this article. Cuboh does not employ any drivers. All orders are picked up by drivers that work directly with the delivery apps. Because of this, we don’t have the ability to call a driver or request a new…

Why am I getting a POS_TIMEOUT error POS Timeouts are caused when the POS is having trouble processing order requests. An example would be when the POS receives too many order requests and the system crashes, which is dependent on the processing capabilities of each POS system. Timeouts can also be expected when your wifi…

Why am I getting a POS_OFFLINE error Your POS may go offline if it’s unable to connect to your restaurant internet. If there are ongoing POS Offline errors, our Support Team can dig into the technical causes of this, and help you work with your POS provider to reach a resolution. How to resolve a…

Why am I getting a POS_UNKNOWN error Unknown Errors from the POS are uncommon, however, they are typically caused by a misconfiguration of settings in your Point of Sale system. Our Support Team is able to dig into the technical aspects behind this error and provide tailored steps to address it. How to resolve a…

If you can’t find the answer to your question here or if something isn’t working quite right, we’re here to help. Just click the Chat button in the bottom righthand corner to get in touch with our friendly Support team. If you prefer, you can also send us an email at support@cuboh.com or give us…

If you are trying to log into your Cuboh tablet but getting a “No active account found with the given credentials” error, you could be experiencing one of the following problems: Wi-Fi Connectivity issues The most common reason for this issue is that your tablet is having trouble connecting to Wi-Fi. Because it can’t reach…

Why am I getting an Auphan store hours error The Auphan store hours error occurs when Cuboh sends an online order to Auphan, but your Oftendining Web Menu is closed and unable to accept orders. If there are ongoing Auphan store hours errors, our Support Team can dig into the technical causes of this, and…

Error Type: PRODUCTS_NOT_AVAILABLE_FOR_SELECTED_TIME or INVALID_PICKUP_TIME Why am I getting a Revel menu hours error Revel menu hours errors occur when Cuboh sends an online order to Revel, but your Online Menu is closed and unable to accept orders. Please note that your Revel Online-Menu hours must at least match your delivery app hours. This is…

Having ChowNow enabled on Google is a great way to be discovered by diners and get more orders. If you’d like to opt out of receiving ChowNow orders on Google, or discuss additional options, please contact your Restaurant Success Manager or email support@chownow.com.

Having ChowNow enabled on Google is a great way to be discovered by diners and get more orders. If you’d like to opt out of receiving ChowNow orders on Google, or discuss additional options, please contact your Restaurant Success Manager or email support@chownow.com.

This error message appears when the issuing bank declines your card. Please call your credit card provider to resolve the issue or use a different credit card.