Diner

At ChowNow, privacy and security are a top priority for us, meaning we never give a restaurant access to your credit card information or the ability to add additional charges to your order once it’s been placed. If you ever feel uncomfortable having your credit card information stored on the ChowNow platform you can go…

Passcode Protected Account: The easiest way to login to your ChowNow account is to enable passcodes.  A new, random passcode is sent by text message to your phone, when you need to access your account. Password resets are not available for accounts that have enabled passcodes. Password Protected Account: If your account is still using…

If you no longer have access to the email address linked to your Facebook account you reach out to our Support Team who can work with you on getting a confirmation email sent to you. You can chat with an agent below or email at [email protected]…

If you have an iPhone or iPad, ordering at your favorite local restaurants is only a few steps away. Go to the “App Store” on your iOS device, search for “ChowNow”, and then download our application. If it is your first time downloading the application, a prompt will appear asking you to share your location.

You can go to eat.chownow.com or download the ChowNow app, and enjoy easy online ordering from your favorite local spots!

Yes, to keep ChowNow 100% commission-free for restaurants, we apply an affordable “Support Local Fee.” This fee is only applied on orders placed on the ChowNow App or eat.chownow.com. The fee amount will be based on the size of the order, 7.5% of the subtotal.

All successfully placed and processed orders will result in an email confirmation. If you did not receive a confirmation email, you may have entered an incorrect email address or your order may have declined.

While the refund was processed through ChowNow, the availability of funds is up to your bank. It typically take about 3 to 7 business days for the funds to transfer back to your account.

If your order was refunded while the charge was pending and not posted, the charge most likely fell off the account. When this happens, you don’t see a refunded amount going back into your account.

A declined order may result in a pending transaction. This charge will not post and typically falls off the account in 1-3 business days.

Orders can be declined for a number of reasons other than insufficient funds. If you think the order should have gone through, try placing the order again and double check to make sure all of your billing information was filled out correctly.