Billing & My Account

In This Article: Information Required Alerts Incomplete Social Security Number Navigate to the ChowNow Dashboard. 1) Click on Headquarters, then select a location. You can view the Payment Processing status for this location by navigating to “Settings”, then “Payment Processing” If you see an alert saying “Your Stripe account will be restricted soon” click on…

You will receive your first charge within 1-3 business days from signup. If a prepaid plan is selected, then the initial invoice will include the setup fee, the entire cost of the prepaid plan and any applicable local and state sales tax. If a monthly plan is selected, then the initial invoice will include the…

Depending on your restaurant location, a second charge might be processed for the applicable state and local sales tax.

To submit an official request to cancel, restaurant partners must submit a cancellation form (available upon request from the ChowNow support team) and/or complete a cancellation consultation call with their Restaurant Success Manager. We require this communication in order to review account details and provide next steps for hardware returns. ChowNow has a 30 day…

For any bugs or feature requests please feel free to contact our Customer Support team at anytime. Our Customer Support team works closely with our Engineering team to fix any major issues or bugs, as well as relay feedback on important feature requests. If one of your customers encounters a problem when ordering, please try…

In order to cancel your ChowNow subscription, you must fill out a cancellation form and have a consultation call with your Restaurant Success Manager. You can call our Customer Support team at 888-707-2469 to have the form emailed to you and to set up an appointment. Billing Policy If you are paying for a monthly…

In order to transfer your ChowNow account, please email billing@chownow.com with the following information as soon as possible: Contact Information: New Owner’s Name New Owner’s Email Address New Owner’s Phone Number Required Change Of Ownership & Disbursement Information: Date change of ownership will occur Legal business address (If different from restaurant address) Copy of your…

Please reach out to your Restaurant Success Manager or support@chownow.com to request an account hibernation. Monthly subscriptions: If your account is on a monthly subscription and your restaurant is closing for 1-6 months, we can hibernate your service during this time. There is a one time $39 Hibernation fee. During this time our logistics team…

1099s are issued to restaurants who make $20,000 or more in revenue for the year. Our billing department mails the 1099 tax forms at the beginning of the year. If you do not receive it or are not sure if you should receive one, please reach out to support@chownow.com and they’ll provide one for you.

Yes! And it’s very easy! Head over to https://get.chownow.com/refer-a-restaurant and then follow the instructions on that page. Referrals must be submitted through the Refer-A-Restaurant form in order to receive rewards. The current referral reward, as of November 2023, is $500 USD for any restaurant that purchases the ChowNow Pro Subscription. For more information on who…

Contact your Restaurant Success Manager or email support@chownow.com. We’ll provide you with the proper documentation to get started with onboarding for your new location and we’ll put you in contact with a sales rep if you have any questions. How do I change my service plan? If you would like to change the service plan…