My Online Ordering Menu

Currently, the ChowNow ordering system is unable to sync or correctly display Toast menus that utilize one or more of the following features: Size Pricing on Modifiers Time-Based Pricing Negative Modifier Prices Identifying Errors: You can see if any errors are preventing this menu from being displayed correctly on ChowNow at the top of the…

Each menu modification allows you to enter a minimum or maximum amount required for an item option. For example, a pizza may require at least one topping but have unlimited amount of toppings as a modification.

Menu updates can require up to 7-10 days to complete so if you are anticipating needing a special menu for a holiday it is best to email support@chownow.com a copy of your new menu as early as possible. By sending in your holiday menu weeks in advance it will give us more time to ensure…

If your restaurant has the appropriate liquor license that allows for the sale of beer, wine, and distilled spirits for off-premise consumption, then we can include these items on your menu.

While we can’t require a certain lead time for your catering menu, we can definitely add catering items such as platters to your menus. If these item require a certain amount of notice (ie. 24 hours) we’d indicate this requirement in the item description.

To rearrange categories or items on your menu: 1) Login to the ChowNow Dashboard 2) Scroll over “Locations” at the top of the screen, and click on the name of your location. 3) Click on “Menus” on the left side of the screen. Here, you’ll see the active menus you have set up. 4) To…

Our system will not be able to recognize special characters or other languages. Once you click save, the characters will appear incorrectly in the ordering process. Additionally, if you are using a ChowNow printer, special characters will not print.

We cannot include cigarettes or tobacco on your online ordering menu.

If a diner adds an item to the Special Instructions that they should be charged for, you can charge them for the item at pick up or at delivery. ChowNow can not add charges to an order. Typically, customers will add items to an order in the Special Instructions field because the option they were…

Menu Disclaimers are a great way to let your customers know about specials, promotions, and more. Login to the Dashboard (dashboard.chownow.com), click on “Headquarters” then select the location you want to add the disclaimer to Click on “Settings” then “Customizations” Click the green “Edit” button next to “Notes/Disclaimers” Type in any disclaimer that you want…

Find solutions to common error messages related to menu photos. Here are the technical guidelines for photos: Photo must be 1200 x 1200 This means either the height and / or width of your photo doesn’t meet our minimum requirement of 1200 pixels. In this case, the best thing to do is to try using…