Error Messages

Why am I getting a POS_OFFLINE error Your POS may go offline if it’s unable to connect to your restaurant internet. If there are ongoing POS Offline errors, our Support Team can dig into the technical causes of this, and help you work with your POS provider to reach a resolution. How to resolve a…

Why am I getting a POS_UNKNOWN error Unknown Errors from the POS are uncommon, however, they are typically caused by a misconfiguration of settings in your Point of Sale system. Our Support Team is able to dig into the technical aspects behind this error and provide tailored steps to address it. How to resolve a…

If you are trying to log into your Cuboh tablet but getting a “No active account found with the given credentials” error, you could be experiencing one of the following problems: Wi-Fi Connectivity issues The most common reason for this issue is that your tablet is having trouble connecting to Wi-Fi. Because it can’t reach…

Why am I getting an Auphan store hours error The Auphan store hours error occurs when Cuboh sends an online order to Auphan, but your Oftendining Web Menu is closed and unable to accept orders. If there are ongoing Auphan store hours errors, our Support Team can dig into the technical causes of this, and…

Error Type: PRODUCTS_NOT_AVAILABLE_FOR_SELECTED_TIME or INVALID_PICKUP_TIME Why am I getting a Revel menu hours error Revel menu hours errors occur when Cuboh sends an online order to Revel, but your Online Menu is closed and unable to accept orders. Please note that your Revel Online-Menu hours must at least match your delivery app hours. This is…

Having ChowNow enabled on Google is a great way to be discovered by diners and get more orders. If you’d like to opt out of receiving ChowNow orders on Google, or discuss additional options, please contact your Restaurant Success Manager or email [email protected].

Having ChowNow enabled on Google is a great way to be discovered by diners and get more orders. If you’d like to opt out of receiving ChowNow orders on Google, or discuss additional options, please contact your Restaurant Success Manager or email [email protected].

This error message appears when the issuing bank declines your card. Please call your credit card provider to resolve the issue or use a different credit card.

This can happen when a restaurant has a promotion that is taking the diner’s order total below the minimum requirement, so until the customer meets that minimum, the total will say $0 and they can’t check out.

This error message appears when there is an issue with the WiFi on the tablet. It can also appear if a customer encounters an error using Apple Pay.

This error message appears when there is an issue with the WiFi connection. Try a software update. If still happening, try resetting network settings.