Error Messages
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Customers are adding items to their cart but the order totals are not showing up. Why is that happening?
This can happen when a restaurant has a promotion that is taking the diner’s order total below the minimum requirement, so until the customer meets that minimum, the total will say $0 and they can’t check out.
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What does “Authentication Required” mean?
This error message appears when there is an issue with the WiFi on the tablet. It can also appear if a customer encounters an error using Apple Pay.
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The certificate for the server is invalid. You might be connecting to a site pretending to be Chownow.com which could put your information at risk
This error message appears when there is an issue with the WiFi connection. Try a software update. If still happening, try resetting network settings.
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Why does “Invalid Date” pop up when creating a Temp. Closure?
This error message appears when the Start Date or End Date for the temporary closure is not filled out. Once all date and time fields are entered, the error should go away and you should be able to save your closure.
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How come I’m getting the error, “This location cannot deliver to this address”?
This error message appears when the restaurant doesn’t deliver to your specific address.
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What does “Order Too Long” mean?
This error message appears when diners exceed the 155 character limit in the Special Instructions field or the Alternate Pickup Person field.
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I’m trying to place an order and got the error message, “Menu expired”. What’s that?
This error message appears when edits are being made to the menu the same time you’re placing an order. Try refreshing your screen or waiting a few minutes and you should be all set!
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I got the error message, “Your payment was declined because of incorrect credit information.” What does that mean?
This error message appears due to typos in the credit card details. Common mistakes include an incorrect zip code or CVC…
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I got the error message, “Unable to process your payment. Please try again.” What does that mean?
This error message appears because our payment processor detected an error when trying to process your credit card. Try using a different credit card to process the payment.
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