Bookkeeping

We recommend you implement a 3rd Party Tender button and add in ChowNow orders daily through this method. You can speak with your POS representative to learn more about adding a 3rd Party Tender button.

For Visa, Mastercard, Discover, and American Express — the transaction fees are 2.95% + $0.20 per order.

Order refunds can be requested on the ChowNow Business Manager app and the ChowNow Dashboard. To submit a refund on the ChowNow Business Manager app, click here for instructions. Video Overview: Step by Step Instructions: 1. Navigate to dashboard.chownow.com 2. Click on Headquarters, then the location that wants to submit a refund. 3. You can…

You will receive your first charge within 1-3 business days from signup. If a prepaid plan is selected, then the initial invoice will include the setup fee, the entire cost of the prepaid plan and any applicable local and state sales tax. If a monthly plan is selected, then the initial invoice will include the…

Depending on your restaurant location, a second charge might be processed for the applicable state and local sales tax.

To submit an official request to cancel, restaurant partners must submit a cancellation form (available upon request from the ChowNow support team) and/or complete a cancellation consultation call with their Restaurant Success Manager. We require this communication in order to review account details and provide next steps for hardware returns. ChowNow has a 30 day…

For any bugs or feature requests please feel free to contact our Customer Support team at anytime. Our Customer Support team works closely with our Engineering team to fix any major issues or bugs, as well as relay feedback on important feature requests. If one of your customers encounters a problem when ordering, please try…

In order to cancel your ChowNow subscription, you must fill out a cancellation form and have a consultation call with your Restaurant Success Manager. You can call our Customer Support team at 888-707-2469 to have the form emailed to you and to set up an appointment. Billing Policy If you are paying for a monthly…

In order to transfer your ChowNow account, please email billing@chownow.com with the following information as soon as possible: Contact Information: New Owner’s Name New Owner’s Email Address New Owner’s Phone Number Required Change Of Ownership & Disbursement Information: Date change of ownership will occur Legal business address (If different from restaurant address) Copy of your…

Please reach out to your Restaurant Success Manager or support@chownow.com to request an account hibernation. Monthly subscriptions: If your account is on a monthly subscription and your restaurant is closing for 1-6 months, we can hibernate your service during this time. There is a one time $39 Hibernation fee. During this time our logistics team…

1099s are issued to restaurants who make $20,000 or more in revenue for the year. Our billing department mails the 1099 tax forms at the beginning of the year. If you do not receive it or are not sure if you should receive one, please reach out to support@chownow.com and they’ll provide one for you.