In order to cancel your ChowNow subscription, you must fill out a cancellation form and have a consultation call with your Restaurant Success Manager. You can call our Customer Support team at 888-707-2469 to have the form emailed to you and to set up an appointment.

Billing Policy
If you are paying for a monthly subscription, ChowNow has a 30 day cancellation policy, meaning you will be responsible for paying for the last 30 days of your service. You will have the option to continue taking online orders during those 30 days, or you can choose to turn off service. If you prepaid for our Annual or Two-year plan, you may choose to cancel the service at any time, however, no prorated refunds will be given for time unused. Again, you can choose to continue taking online orders for the remainder of your prepaid time, or you can shut off service at any time.

Hardware Return Policy
Once you have confirmed your cancellation with your Restaurant Success Manager, a prepaid shipping label and box will be sent to your address for all ChowNow equipment. All leased hardware must be returned to ChowNow within 30 days of your termination date. If not shipped by the 30th day, ChowNow will charge you for the full cost of all equipment not returned.

Website
Please provide your Restaurant Success Manager with your most up-to-date website access information (host URL, username, password) so that our team can remove the ordering widget from your website as a complimentary service after cancellation. Otherwise, you and your team will be responsible for removing the ordering widget. If you purchased a website and domain through ChowNow, your website will be shut down on your termination date. If you purchased a website and provided your own domain, we will release that back to you.