If you have a delivery order waiting to be picked up for more than 10 minutes you should contact your 3rd party courier service immediately. ChowNow is your online ordering platform but we do not work directly with your 3rd party courier service.

If you do not know who your 3rd party courier service is you can contact our support team (888-707-2469) and we can work with you to find out who it is and provide you with their phone number so that you can contact your courier directly.

If you speak to your 3rd party courier and they inform you the diner’s order will be late you should contact the customer directly to let them know or give our support team a call so we can provide the diner with the update and set the proper expectation.

We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team below.