Pickup or Delivery Order Issues

Delivery fees are set individually by each restaurant but feel free to reach out to our Customer Support team at 888-707-2469 or support@chownow.com, and we’ll happily pass along the feedback.

At this time, ChowNow does not have any tracking software capabilities to give you real time updates on your delivery order. However, once the restaurant accepts your order, you will get an order confirmation with the approximate time for pickup or delivery.

Please contact our Customer Support Team by chatting with us below or emailing support@chownow.com with your order details. We’ll investigate the situation and follow up with you as soon as we have an update.

If your food was incorrect or damaged, we suggest calling the restaurant directly. They have the ability to to make new orders and issue refunds on their end.If you cannot reach the restaurant or they cannot solve the problem – please contact our Support Team by emailing support@chownow.com or for a more immediate response, chat…

ChowNow is an online ordering company. We provide the technology to restaurants and diners so that you two can do business together. Some restaurants choose to offer delivery through ChowNow but ChowNow does not physically deliver the food, the restaurant or their delivery company does.

The best and most efficient way to check the status of your order is by calling the restaurant directly.

If the menu online is different than the menu in-store, it could be due to a few things: 1. The items on the menu online is for pickup or delivery only. 2. The menu could be outdated and require an update from the restaurant. 3. It is possible that some menu items cannot be added…

You can email support@chownow.com or call ChowNow at 888-707-2469.

This depends on the delivery partnerships that a restaurant has set up. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered,…

If you put in the wrong delivery address or phone number, we suggest calling ChowNow support as soon as possible. You can call or text 888-707-2469 for assistance.