Optimize Your Business

ChowNow offers automated email marketing which lets restaurants send lifecycle emails and monthly promotional emails to their diners. Monthly Promo Emails Each month, our expert team will create and send branded emails on your behalf to your ChowNow diner database. Emails feature a top-performing promo (promotion covered by the restaurant) plus designs that highlight your…

Navigate to Manage Promos: 1. Login to the ChowNow Dashboard. 2. Click “Headquarters” then select the correct location. 3. Click on “Settings” on the left sidebar, then select “Manage Promos” Configure the Promotion: 1. Give a name for the promotion. Diners will see this. Example: “15% off your first delivery order” 2. Add a promo…

Unless they have opted out, all of your customer information, including names, email addresses, and spending habits are stored in the “Customer Spending” report on the ChowNow dashboard. You can view and export this customer information at any time. You can then contact these customers using services like Mailchimp or Constant Contact. You can also…

Our apps are built with GPS (if enabled by the customer) to automatically show customers the closest restaurant location. This helps eliminate human error and speed up the ordering process. If a customer would like to choose a different location, they can swipe to the correct location name on the first page. We hope that…

If you would like more information about your app downloads, please contact your Restaurant Success Manager or email support@chownow.com. We hope that helps! If you still need assistance try searching again here or chat with someone on the Support Team below.

Once you’ve canceled your account, removing your mobile apps from the Apple App Store and Google Play Store will take about 2-3 weeks. In the meantime, customers will no longer be able to place an order if your service has been deactivated. We hope that helps! If you still need assistance try searching again here…

Branded mobile apps (both Android and iOS) are included with our Pro and Premier subscriptions. Apple requires a $99/year fee as part of the Developer Program Membership. Restaurants will need to pay this fee.

Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types. We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team below.

If your third party delivery company is able to dispatch couriers off of email notifications, we can send order details to them. In the ChowNow dashboard, we can setup the appropriate email address for your third party delivery company to receive notification emails on delivery orders, including the item details, customer name, phone number and…

ChowNow offers integrated delivery service in most markets and recommends third party courier services in others. If you are interested in getting more information about these partnerships and services, please contact our Customer Support team at support@chownow.com or 888-707-2469 and our team is happy to check if we have delivery services available to you.

Tips left by customers will be disbursed directly to the delivery service. Restaurant partners can view reporting on any tips left on delivery orders by checking the ‘Flex Delivery Tip’ column of their disbursement reports. We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team…