How to Place Orders

ChowNow is an online ordering company. We provide the technology to restaurants and diners so that you two can do business together. Some restaurants choose to offer delivery through ChowNow but ChowNow does not physically deliver the food – the restaurant’s couriers or their delivery company does.

If you already know which restaurant to order from, head over to their website or on the restaurant’s app which you can download from your device’s app store. If you are unsure of what to eat, head over to eat.chownow.com to find local restaurants that use ChowNow.

This error message appears when diners exceed the 155 character limit in the “Special Instructions” field or the “Alternate Pickup Person” field. Removing the characters from the “Alternate Pickup Person” field should resolve the issue.

Unfortunately no, after you place the order and your credit card is processed, you cannot go back and make edits. If you need to change your order, please call the restaurant and have them cancel your order so you can place it again.

If you are having an issue using a promotional code, the first thing to check is if you are logged into your own customer account (it should say “Hi, Your Name” at the top of the page). If the restaurant is currently running a promotion, there will be a box on the checkout page below…

This error message appears due to typos in the credit card details. Common mistakes include an incorrect zip code or CVC.  …

We recommend Google Chrome as the primary browser, but any browser should work with our system. You can download Google Chrome here.

All major credit/debit cards (Visa, Mastercard, Discover, AMEX) are accepted. Apple Pay is also accepted if you are using the restaurant’s iOS application. All other payment options (Cash, PayPal, Android Pay, etc) are not accepted at this time.

You can order directly on the restaurant’s website using your computer or mobile device, download their application onto your mobile device, order on their Facebook page (available only to select restaurants), or go to eat.chownow.com and order.

As soon as you place an order and your payment is processed, you will receive a confirmation email that your order was successfully placed. You will then receive a second confirmation email once the restaurant has accepted your order. If you placed an advance order, the restaurant may not be notified of that order until…

You can edit your account information, such as credit card information, delivery information and phone number at eat.chownow.com under “Account Settings.”…