Declined & Canceled Orders
Declined & Canceled Orders
If my order was refunded, when will I see the funds back in my account?
While the refund was processed through ChowNow, the availability of funds is up to your bank. It typically take about 3 to 7 business days for the funds to transfer back to your account.
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Declined & Canceled Orders
Why don’t I see a refund in my account after 7 business days?
If your order was refunded while the charge was pending and not posted, the charge most likely fell off the account. When this happens, you don’t see a refunded amount going back into your account.
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Declined & Canceled Orders
If my order was declined, why is there a charge on my account?
A declined order may result in a pending transaction. This charge will not post and typically falls off the account in 1-3 business days.
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Declined & Canceled Orders
Why was my order declined?
Orders can be declined for a number of reasons other than insufficient funds. If you think the order should have gone through, try placing the order again and double check to make sure all of your billing information was filled out correctly.
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Declined & Canceled Orders
How do I cancel an order I just placed?
The best way to cancel an order is to reach out to the restaurant as soon as possible to ensure they do not make your food. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. When your order has successfully…
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