Delivery
Optimize Your Business / Delivery
Can ChowNow send orders to my third party delivery company?
If your third party delivery company is able to dispatch couriers off of email notifications, we can send order details to them. In the ChowNow dashboard, we can setup the appropriate email address for your third party delivery company to receive notification emails on delivery orders, including the item details, customer name, phone number and…
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Optimize Your Business / Delivery
Does ChowNow offer delivery services?
ChowNow offers integrated delivery service in certain markets and recommends third party courier services in others. If you are interested in getting more information about these partnerships and services, please contact our Customer Support team at support@chownow.com or 888-707-2469 and our team is happy to check if we have delivery services available to you. We…
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Optimize Your Business / Delivery
How will tips be handled if I deliver through a partner like DoorDash Drive?
Tips left by customers will be disbursed directly to the delivery service. Restaurant partners can view reporting on any tips left on delivery orders by checking the ‘Flex Delivery Tip’ column of their disbursement reports. We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team…
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How far can I deliver my food to customers when using a delivery partner like DoorDash Drive?
You can set a delivery distance of up to 8 miles. We hope that helps! If you still need assistance try searching again or chat with someone on the Support Team below.
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Optimize Your Business / Delivery
How much is delivery on ChowNow?
When using one of our delivery partners like DoorDash Drive, orders will be priced at a flat $7.98 with a maximum range of 8 miles. You can choose how much of this fee is paid by you or your customer. Our recommendation is to set your diner’s cost to $3.99 and cover the rest. Recent…
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Optimize Your Business / Delivery
Am I required to pay for delivery fees?
No, you can always choose what portion of the fee your restaurant pays-including nothing at all. However, if your goal is to increase your delivery orders and reach more diners outside of your immediate area, our research shows that when restaurants like yours share delivery costs with their diners, they can increase their delivery orders…
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Optimize Your Business / Delivery
How do I change my delivery zones, fees, or hours?
You can change all details around your delivery zones, hours, and fees from the ChowNow Dashboard. To edit your delivery details: 1. Login to the ChowNow Dashboard. 2. Click on “Headquarters”, then select the correct location. 3. Click “Settings” then “Location Info”. 4. Scroll to the top of this screen and click on the “Delivery”…
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