Clients Rank ChowNow Among the Best Delivery and Takeout Providers
From our first online order to our one hundred millionth, here at ChowNow, we’ve always been proud of what we help our clients achieve. Some restaurants have made millions on our platform. Others have increased ticket sizes by 30% or doubled order frequency. In 2020, our partners’ achievements were humbler at times, but even more hard-earned: Making enough to keep everyone on the payroll, or helping to spread cheer during a gloomy season.
In the words of ChowNow Restaurant Success Manager Ali Mochizuki, “We needed to guide our clients through this uncertain time, believing in our skills and our ability to help them. The entire company was so ready to dive head-first and do everything in our power to make this work for them.”
Now, thanks to our clients’ honest feedback, ChowNow has been recognized by software review site G2. Among all takeout and delivery providers, we rank number one in the categories of Best Relationship, Best Support, and Easiest to Do Business With. We also earned a placement in G2’s Grid Report, which marked us as a takeout and delivery leader due to our market presence and client satisfaction.
By far, the best part of being in the delivery and takeout business is helping restaurants thrive. We have many team members who contribute to this, especially when it comes to client relationships.
Here’s how we make it all happen:
We get to know each other.
First, ChowNow restaurant partners get to know us and discuss their goals with our front line of online ordering specialists: Our Sales Development Representatives and Account Executives.
We set partners up with all the right tools.
Once our partners sign up, our Account Coordinators onboard them, making sure everything is set up properly. At the same time, our Menu Specialists are hard at work building out their online menus. The Menu Team’s expertise helps restaurants increase ticket sizes—sometimes by as much as 35 percent!
If a restaurant chooses to get a branded mobile app, they also work with a dedicated Mobile App Onboarding Coordinator. These specialists work with product engineers to build out two sales-optimized ordering apps for each client: One made for iPhone listed in the Apple App Store, and one for Android available in the Google Play Store. Plus, the ChowNow team continuously maintains and updates these apps on behalf of our clients.
We use the buddy system.
When restaurants launch their ChowNow-built online ordering, they’re matched up with a Restaurant Success Manager—their personal point of contact to assist with marketing strategy and everything else to create the best delivery and takeout business possible.
“The Restaurant Success team spends their days finding new ways to help our restaurant partners be successful,” says Perlita Ortega, ChowNow’s Director of Restaurant Performance. “Whether it be planning for the holidays or gearing up the marketing plan for the new year, the team is always available to dive into customer data and strategize to make sure our partners are hitting their monthly or yearly goals.”
“We’ve found the key to building long-lasting and meaningful relationships with our partners is by being proactive. We spend time getting to know them, their story, and their business goals. We go above and beyond and are constantly thinking about the next milestone we can help them accomplish.”
We’re always here.
Throughout it all, the ChowNow Support team is there to help both restaurants and their diners via phone, email, web chat, and text message, 24/7. In fact, their average wait time for phone calls is only 58 seconds. Chat and text are even faster—the average customer gets a response within 30 seconds.
Even our finance specialists offer peace of mind. They take care of any and all chargebacks and credit card fraud on our clients’ behalf, and never charge them a dime.
Truthfully, every ChowNow employee cares about and contributes to our clients’ success. We’re staffed by foodies, servers, restaurateurs, and chefs, and we’re united by the mission of helping restaurants thrive.
Take a closer look at what our team and restaurant partners accomplish together by exploring these resources.
- [Interview]Restaurant Success Roundtable: Lessons from the Pandemic
- [Case Study] How a Family-Run Restaurant Made $120k with the ChowNow Team
- [Case Study] How a 65-Year-Old Restaurant Went Digital with ChowNow
- [Restaurant Success Best Practices] 4 Ways to Grow Restaurant Revenue with Menu Optimization
- [Restaurant Success Best Practices] Ditching the Marketplace: Getting Diners to Use Your Online Ordering System
Not a ChowNow partner yet? Schedule a call with an Online Ordering Specialist to see how we can work together.