Order refunds can be requested on the ChowNow Business Manager app and the ChowNow Dashboard.

To submit a refund on the ChowNow Business Manager app, click here for instructions.

Video Overview:

Step by Step Instructions:

1. Navigate to dashboard.chownow.com
2. Click on Headquarters, then the location that wants to submit a refund.

3. You can search for the order number, then click on the order number you would like to refund.

4. Click the “Refunds” button, then select the type of refund you would like to issue.

Full Refund:
1. Click “Next” to issue a full refund.

Refund By Item:
1. Click the checkbox next to each line item you would like to refund.

2. Click “Refund Payment”