Order refunds can be requested on the ChowNow Business Manager app and the ChowNow Dashboard.

To submit a refund on the ChowNow Business Manager app, click here for instructions.

Video Overview:

Step by Step Instructions:

  1. Navigate to portal.chownow.com
  2. Click on Headquarters, then the location that wants to submit a refund.
  3. You can search for the order number, then click on the order number you would like to refund.
  4. Click the “Refund” button, then select the type of refund you would like to issue.

Full Refund:

  1. Type in your name under “Approved By” and then give a reason for the refund.
  2. Click the “Refund”.

Refund By Item:

  1. You can click the down arrow next to any item to view any add-ons or modifiers.
  2. Click the checkbox next to each line item you would like to refund.
  3. Click “Refund” in the bottom right corner.
  4. After adding your name and reason for refund, click “Confirm”