3 Effective Ways to Reduce Restaurant Employee Turnover
The service industry has a special gravitational pull for many: it’s a great way to make money while pursuing other interests, engage a passion for people, and refine beneficial skills for other aspects of life. However, it’s no secret that not everyone working for you is doing so because they’re passionate about restaurants or food.
Just because working at your restaurant might not be their dream job doesn’t mean that there isn’t potential for you to realize their value, help them grow personally and professionally, and boost your bottom line.
The question is: how do you facilitate a longer, fruitful tenure in an industry with notoriously high turnover rates? We’ve put together some easy tactics to reduce restaurant employee turnover.
3 Effective Ways to Reduce Restaurant Employee Turnover
1. Reward with Perks
You can’t always throw money at your employees (if you can, do that! everyone likes money) or promote everyone to a manager, but that doesn’t mean you don’t have resources to motivate. Here are some alternative rewards that really work:
- Will work for food! Give your deserving staff an extra meal or a choice of higher priced items that might normally be off limits.
- Shift choice. There’s probably a busy shift that everyone wants or perhaps they want a weekend off. Giving the occasional shift choice, as long as it makes sense for your business, will be a coveted prize that your employees will strive for.
- Employee of the month. It may sound ‘cheesy’ or perceived ‘old school’ but you would be surprised how far a small amount of recognition goes. Post their picture in the break area and let them have the steak for their staff meal. Highlighting a member of your staff also makes for a great social media post!
2. Create Experts
Running a restaurant is no small task, and you often have to be in multiple places at once. The good news is, you have smart people on your team who are ready for new challenges. It’s time to help create some value via expertise. Creating specialized roles will empower your team and help take some of the pressure off you while you’re running the floor and engaging with your customers. Here are some examples of areas to focus to create experts and reduce restaurant employee turnover:
Do you have display case or retail area? Your most creative cashier is now your Visual Merchandiser. Challenge them to create a display and keep it full for maximum guest appeal. A well maintained display will entice your customers (and your cashier just added an impressive new title to their resume).
Social Media Manager
Who’s running your social media account? A successful social media account needs to be constantly updated with new, fresh content. If you’re employing anyone under the age of 30, it won’t be hard to find someone interested in becoming a social media manager, and you’ll likely be impressed by the results.
Teach an employee to count a small section of inventory or put them in charge of the orders coming through the ChowNow Tablet. Small tasks like this might not seem like much to you but they break up the monotony of your employees daily duties and makes them feel more invested in your business.
3. Run Contests
You can preach about upselling and being on time in every pre-shift meeting until you’re blue in the face, but there’s nothing like a little friendly competition to really get your team motivated and have some fun. Put a contest board in your break area and make sure you update it daily with the latest results to keep the team excited. Here are a few ideas that are easy to implement:
Print out a bingo card for each server and put different menu items in each box. Every time a server sells an item, they check off that box. The first server to get BINGO wins. This is best utilized for high margin or overstocked items.
Don’t forget about your back of house, create teams! Pair a member of the back of house with a member of the front of house. Now create a list of tasks or achievements that you can assign points to. (e.g. Being on time 3 days in a row= 5 points, Perfect side work for one week=10 points, Forgetting to clock out = -3 points) The first team to reach 50 points wins.
A customer with a bad experience is far more likely to write a review than all of the customers that you give great service to every day. Don’t let a few bad reviews tarnish or ruin your online reputation and rating.
Here’s an easy solve: Give your team some business cards with their name on them. The card should say something like “My name is ______ I’m so glad you enjoyed your experience today. Give us a review on Yelp or Tripadvisor and mention my name.” The employee with the most positive reviews that month wins. Very easily you can turn the online review challenge into an enticing opportunity for your team members to shine.
Running a restaurant is quite possibly one of the hardest jobs out there. After a long and busy day, it can be hard to get creative about contests and rewards for your team. But if you take the time to show your staff that you care about their personal growth they’ll become more invested in your business, stay with you longer and provide more genuine service to your customers.
If you’re a ChowNow restaurant client and want some other ideas about how to reduce restaurant employee turnover, schedule a call — we’re happy to help. If you don’t already have online ordering at your restaurant, now’s a great time to get started. Get a free ChowNow demo from one of our experts to get started today!
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- 3 Effective Ways to Reduce Restaurant Employee Turnover - July 8, 2018