Client Story: Del Fuego Makes $250,000 Reaching New Customers
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Client Story: Del Fuego Makes $250,000 Reaching New Customers

July 15th, 2021 Client Spotlight Written by Andrea Aldana and Ariana Chomitz

An image of Del Fuego's website

Del Fuego is a four-location Tex-Mex restaurant that has served Long Island, New York since 2011. With locations in Patchogue, Babylon, East Northport, and Saint James, Del Fuego attracts hungry customers with a menu inspired by both Mexican and American cuisine. From tacos, burritos, fajitas, and much more, Del Fuego’s selection of dishes boast both freshness and innovation. 

The Challenge

Every Penny Counts

Prior to joining ChowNow, Fábian Pena, one of the head chefs at Del Fuego was growing increasingly frustrated with the cost of online ordering. Specifically, he was tired of having to pay up to 30 percent of every sale to third party marketplaces like Uber Eats or Grubhub. “That’s our profit,” Pena says. “These days, every penny counts.”

A quote from Fabian Pena - "We don't have the chance to make money from our sales and open new locations when we need to pay 30% to third parties"

A US Foods customer since 2019, Del Fuego signed up with ChowNow in November 2020, a particularly challenging time for restaurants all over the country due to the COVID-19 pandemic. Pena said the immediate goals he has for the restaurant include staying open and getting people back to work. Having opened their most recent location in 2018, long term goals include opening more Del Fuego restaurants.

 

The Solution

A Profitable Way to Reach New Customers 

Pena saw ChowNow as an online ordering solution that would help them reach their short and long term goals. By signing up with ChowNow, Del Fuego could reach new customers via ChowNow’s commission-free marketplace, where they’ve made over $250,000 in online sales. Del Fuego also partners with ChowNow for commission-free delivery.

Del Fuego has made over $250k in ChowNow sales

ChowNow provides the restaurant group with additional exposure via the Order Better Network, which drives approximately 25 percent of their online sales. The Order Better Network helps Del Fuego reach new customers by enabling orders directly from websites like Yelp, Google, and more. 

Customer Service Makes A Difference

Pena is also fond of ChowNow’s 24-hour support team and his Restaurant Success Manager (RSM)—an online ordering expert assigned to each ChowNow partner free of charge. Of his RSM, Rachel Jillings, Pena says, “I can call my restaurant success manager and say, ‘Hey, this happened, please help me out.’ And she jumps in there and fixes the problem. Who can I call at Uber Eats? Who can I call at DoorDash? Who is there? That makes a big difference. Service is the key for us.”

A quote from Del Fuego - ChowNow's team is there for us.

In addition to answering account questions, the RSM also works with restaurants to brainstorm marketing strategies for maximizing takeout revenue. Jillings noticed an opportunity for Del Fuego to get even more traffic through the ChowNow marketplace by including their ordering link on Del Fuego’s website–which lacked a dedicated channel for pickup and delivery.

After they added Del Fuego’s ChowNow link, the result was immediate and significant. Now that hungry and motivated diners could start their orders with one click, Pena saw his revenue more than double within the following month, all commission-free.

“ChowNow’s team is there for us” says Pena.

The Results

Del Fuego's orders, diners, and commission saved on ChowNow

Del Fuego gets 25% of their sales from the Order Better Network

Del Fuego's RSM doubled sales with one consultation


ChowNow partners with local restaurants to help them grow their business while protecting their profits. We equip them with the sharpest tools to streamline orders and reach new customers through our commission-free marketplace app and an expanding network of the web’s most popular sites and apps. If you’re interested in learning more, schedule a demo with one of our online ordering specialists.


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